Join Our Team

Job Description

Full-Time | Salaried

Position Summary

The Flagship location Gallery Leader is responsible for the overall success of the gallery, driving sales performance, operational excellence, team development, and an exceptional customer experience. This leader sets the standard by leading with integrity, accountability, and a servant leadership mindset—putting the team first while inspiring high performance.

Based at our Home Office, this role provides the unique opportunity to work closely with company leadership while helping shape the customer experience, team culture, and overall success of our premier location.

The ideal candidate is an energetic, self-motivated leader with a passion for luxury retail, design, and developing high-performing teams.

Qualifications | Required Experience

• 5+ years of leadership experience in luxury retail, home furnishings, interior design, or a comparable customer-focused industry

• Proven track record of achieving sales goals and driving business growth

• Experience hiring, developing, coaching, and retaining top talent

• Strong understanding of retail KPIs and performance metrics

• Availability to work weekends and holidays as business needs require

Skills & Competencies

• Positive, professional, and customer-focused attitude

• Exceptional leadership with a coaching and servant leadership approach

• Strong business acumen with a passion for sales and client experience

• Relationship builder who inspires trust with customers and team members

• Strategic thinker with the ability to adapt in a fast-paced environment

• Excellent organizational and time management skills

• Results-driven with a strong sense of ownership and accountability

• Outstanding verbal and written communication skills

• High standards for customer service and operational excellence

• Proficient with Google Workspace, iOS devices, and retail technology platforms

Key Responsibilities | Leadership & Team Development

• Foster a culture where every decision begins with putting the customer first.

• Recruit, interview, hire, onboard, coach, and retain exceptional talent.

• Lead by example, creating an engaging, collaborative, and high-performing team environment.

• Conduct regular one-on-one coaching, performance conversations, and development planning.

• Establish clear performance expectations and hold team members accountable to sales goals and KPIs.

• Provide real-time coaching on the sales floor to develop selling skills and elevate the customer experience.

Sales & Customer Experience

• Drive gallery sales, profitability, and key performance indicators.

• Maintain a visible leadership presence on the sales floor while delivering an elevated luxury customer experience.

• Resolve customer concerns professionally, efficiently, and with a solutions-focused approach.

• Stay informed on home furnishings, interior design, and luxury retail trends to better serve clients and support the team.

• Represent the brand through professionalism, communication, and personal presentation.

Operations & Business Management

• Create strategic schedules that align staffing with business trends while maximizing productivity and controlling payroll.

• Monitor sales performance, payroll, operational reports, and business metrics to identify opportunities for improvement.

• Ensure accurate inventory management, order processing, cash handling, deposits, and operational recordkeeping.

• Review invoices, operational reports, and financial reconciliations to maintain company standards.

• Partner with Corporate teams on marketing initiatives, community outreach, and special events that strengthen brand awareness.

• Maintain visual merchandising, showroom presentation, and operational standards consistent with company expectations and partnership directives.

• Participate in opening and closing procedures, inventory counts, and other operational responsibilities.

• Perform other duties as assigned.

Physical Requirements

• Ability to stand and walk on a concrete sales floor for extended periods (with provided rest breaks).

• Ability to bend, reach, lift, and move merchandise as needed.

• Ability to participate in inventory counts and general showroom maintenance.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee discount

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

Work Location: In person

Job Description

REQUIRED

• Previous retail experience

• Holidays & weekends

• Full-Time must have open availability

• Part-Time must work 20 hours a week minimum

• For Part-Time - ability to work a weekend shift, either Saturdays or Sundays

• Strong computer skills, attention to detail and basic math skills

• Past experience in the interior design or home furnishings industry preferred

SKILLS

• Positive & professional attitude

• People & relationship driven

• Strong leadership skills

• Strategic & mental agility

• Highly-organized and collaborative

• Results-oriented & closer mentality

• Excellent understanding of high-level customer service

• Excellent verbal & written communication skills

• Proficiency with Google Applications

• Ability to remain fluid & flexible in a fast-paced environment

• Easily manages competing priorities

DUTIES

• Warmly & authentically welcome guests into the showroom

• Exhibit a positive attitude with customers and team at all times

• Represent the Stock & Trade Design Co. brand through high-level communication, personal appearance & professionalism

• Treat all coworkers in a professional and courteous manner

• Answer customers questions on sales floor

• Actively seek out customers in-store & approach as the situation dictates

• Provide complete individualized design solutions based on identified customer needs and budget to close the sale

• Ask open-ended questions to determine if customer needs design services

• Stay knowledgeable and up-to-date on current home furnishing & design trends

• Create & process invoices, purchase orders and transfers via the POS system with accuracy per company policies & procedures

• Ensure high level of customer satisfaction through excellent service & follow-up after the sale

• Regularly contact past customers who are waiting on product to provide up to date information on backorders & ETA’s

• Meet or exceed all monthly goals or quotas, as assigned by the store manager or corporate office

• Attend product knowledge training classes, as assigned

• Comply with inventory control procedures

• Participates in cycle counts & physical inventories

• Assists in opening decorative accessories & pricing in downtime

• Ability to stand & maneuver on concrete sales floor for long durations (rest periods provided)

• Participates in opening & closing of the galleries: sweep, windex, vacuum, straighten sales floor, dust

• Participate & support any policy changes, procedure changes, new systems or work rules the company implements

• Other duties as assigned

• The physical & mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*

Work Location: In person

Job description

Furniture Retail Environment

Schedule: Full-Time

Experience Level: Entry-Level to Experienced

We are seeking a reliable, detail-oriented Back of House / Warehouse Associate Team Member to help ensure the smooth flow of furniture and product behind the scenes. This role is essential to maintaining inventory accuracy, supporting the sales floor, and delivering a positive customer experience.

What You’ll Do

• Receive, inspect, and organize incoming furniture and merchandise

• Prepare product for delivery, pickup, or showroom placement

• Assist with loading and unloading furniture safely and efficiently

• Maintain a clean, organized, and safe warehouse environment

• Support showroom teams with product movement and floor requests

• Identify and report product damage or discrepancies

• Follow company procedures for inventory handling and storage

• Assist with transfers, staging, and special projects as needed

What We’re Looking For

• Dependable, punctual, and team-oriented mindset

• Ability to follow processes and work efficiently in a fast-paced environment

• Strong attention to detail and care when handling merchandise

• Willingness to take direction and support store priorities

• Prior warehouse, logistics, or furniture handling experience preferred (not required)

Physical Requirements

• Ability to lift, carry, and move furniture with assistance

• Comfortable standing, walking, bending, and lifting throughout the shift

• Ability to operate hand trucks, dollies, or other equipment (training provided)

Location: Santa Rosa Beach

Schedule: Full-Time

Experience Level: Entry-Level to Experienced

If you take pride in doing things the right way and enjoy being part of a team that keeps operations running smoothly, we encourage you to apply.

Apply today and be a vital part of our furniture operations.

Benefits:

• 401(k)

• Dental insurance

• Employee discount

• Health insurance

• Paid time off

• Retirement plan

Work Location: In person